Terms of Service

These terms apply when you create a ZenRUN account, use ZenRUN Coach, or buy a ZenRUN membership. ZenRUN is operated by Coverlea Trust trading as ZenRUN (ABN 19937492118), based in Launceston, Tasmania.

By using ZenRUN, you agree to these terms. If you do not agree, please do not use the service.

1. What ZenRUN provides

ZenRUN provides general running coaching and weekly running guidance. The service may include personalised weekly guidance, check-ins, messages, session notes, progress tracking and supporting resources.

ZenRUN uses software and AI tools to help prepare weekly coaching. For membership plans, AI-generated guidance is checked by automated validation and may be published without individual human review. Private coaching arranged directly with Michelle is reviewed by Michelle.

ZenRUN prepares coaching guidance using the information you provide through onboarding, check-ins, messages and other coaching interactions. You are responsible for keeping that information accurate and up to date.

ZenRUN does not continuously monitor your health, physical condition or training activity. Information you submit may not be reviewed by a person unless you have a separate private coaching arrangement.

ZenRUN is not a medical service, diagnostic service or substitute for advice from a doctor, physiotherapist or other qualified health professional. Please read the Health & Safety page before you start.

2. Who can use ZenRUN

You must be at least 18 years old and able to enter into a contract. You must provide accurate information and keep your account details current.

You are responsible for activity on your account and for keeping your sign-in details secure. Tell us promptly if you believe someone else has accessed your account.

3. Memberships

ZenRUN offers beta, founding and standard memberships. Current prices, billing periods and any trial offer are shown on the ZenRUN join page and at Stripe Checkout before you pay. Prices are in Australian dollars and include GST where applicable.

Founding membership is limited to the first 100 places. The founding price applies while your founding membership remains continuously active. If you cancel and later rejoin, the price available at that time applies.

Beta access is free until 31 December 2026. If you have set up a beta subscription, the beta price shown at checkout will begin after the free period. If you have not set up a subscription, beta access will end after the free period unless you choose a plan.

If a trial is offered, the trial duration, first payment date, recurring price and billing frequency will be displayed before you confirm your subscription. A payment method is required to start a trial. You may cancel during the trial to avoid the first subscription charge.

We may change prices in the future. We will give at least 30 days' notice before a price change applies to your membership, except where we have promised a founding price for a continuously active membership. The change will apply from your next renewal after the notice period.

4. Billing, renewal and cancellation

Payments are processed by Stripe. We do not store your full card details.

Memberships renew automatically for the billing period you selected until cancelled. You can cancel through the billing option in your account or by emailingsupport@zenruncoach.com.

When you cancel, your membership remains current until the end of the period you have already paid for. It will not renew after that. We do not generally provide refunds for unused membership time where you simply change your mind. This does not affect your rights to a refund or other remedy under the Australian Consumer Law or other applicable consumer protection laws.

If a payment fails, we may retry it or suspend the membership. If the membership remains unpaid, access may end. You remain responsible for charges already incurred.

5. Your use of ZenRUN

You agree not to:

• use ZenRUN for unlawful purposes;
• share your account with another person;
• interfere with the service or try to access another person's information;
• upload harmful code or content that infringes someone else's rights;
• copy, resell or redistribute ZenRUN content without permission; or
• misuse the service in a way that affects other members or the security of ZenRUN.

We may suspend or end access if these terms are seriously or repeatedly breached, if required by law, or if continuing the service would create a safety or security risk.

6. Your content

You keep ownership of the information and content you provide. You give ZenRUN permission to use that information to provide the service, prepare coaching, communicate with you, manage payments and meet legal obligations. This includes using coaching information with our AI and infrastructure providers as described in the Privacy Policy.

You are responsible for the accuracy of what you provide. Do not upload another person's private information without their permission.

Some information you provide about injuries, pain, illness, pregnancy, recovery or medical advice may be sensitive health information. We collect and use it only for the purposes described in our Privacy Policy, including adapting your coaching and identifying when professional advice may be appropriate. We ask for specific consent during onboarding.

7. Intellectual property

ZenRUN and its licensors retain ownership of the ZenRUN name, branding, software, coaching frameworks, guided runs, resources and other protected materials made available through the service.

While you have access to ZenRUN, you may use your personalised plans and coaching materials for your own personal, non-commercial purposes. You may not reproduce, distribute, sell or commercially exploit ZenRUN materials without our written permission.

You retain ownership of the information you submit to ZenRUN.

8. AI and coaching limitations

AI tools can make mistakes, miss context or produce guidance that does not suit you. ZenRUN uses automated checks, but it does not guarantee that every plan, message or suggestion is complete, accurate or appropriate for you.

ZenRUN guidance is intended to provide guidance, not instructions that must be followed regardless of your circumstances. You should adjust, postpone or stop a session if you feel unwell, injured, unusually fatigued or unable to complete it safely.

If your circumstances change significantly, including a new injury, illness or medical advice affecting exercise, update your coaching information before relying on further guidance.

You remain responsible for your decisions about running, walking, strength work, recovery and medical care. Stop and seek appropriate advice if something does not feel right.

9. Health and safety

Running and exercise carry risk. You take part at your own risk. Please read theHealth & Safety page. It explains when to stop, when to seek medical advice and what to do in an emergency.

Nothing in these terms excludes rights or guarantees that cannot be excluded under the Australian Consumer Law.

10. Availability and changes

We aim to keep ZenRUN available, but we do not promise uninterrupted access. We may introduce, improve, replace or discontinue features as ZenRUN develops, and may temporarily suspend parts of the service for maintenance, security or improvement.

If we make a material change that substantially reduces the service you have paid for, we will give reasonable notice and explain your options, including any cancellation or refund rights that apply. You may cancel before a material change or price increase takes effect.

We may update these terms. If a change is material, we will give reasonable notice before it applies. Continuing to use ZenRUN after the change means you accept the updated terms.

11. Liability

We will provide the service with reasonable care and skill. To the extent permitted by law, ZenRUN is not liable for indirect or consequential loss, loss of profits, loss of opportunity, or loss arising from your reliance on AI-generated guidance.

Nothing in these terms limits or excludes any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

12. Privacy

Our Privacy Policy explains what information we collect, how we use it and who we share it with. It forms part of these terms.

13. Governing law

These terms are governed by the laws of Tasmania and the Commonwealth of Australia. The courts of Tasmania have jurisdiction over disputes, subject to any rights you have under Australian consumer law. Nothing in these terms affects mandatory consumer rights you have in your country of residence.

14. Contact

Questions about these terms or your membership can be sent tosupport@zenruncoach.com.