Privacy Policy

This Privacy Policy explains how Coverlea Trust trading as ZenRUN (ABN 19937492118) collects, uses, stores and shares personal information when you use ZenRUN Coach or contact us.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

1. Information we collect

Account information

Your name, email address, sign-in details, membership status, billing status and account preferences.

Coaching information

Information you provide about your running, goals, availability, training history, preferences, life circumstances, check-ins, session notes, messages and coaching input.

Health and injury information

Information you choose to share about pain, injuries, symptoms, medical advice, pregnancy, illness or recovery. This is sensitive information. We collect it so we can adapt your coaching and identify when you should seek professional advice.

Uploaded content

Strava screenshots, PDFs, images, links, documents and other material you upload or send to ZenRUN.

Payment information

Stripe processes payments. We receive information such as your billing status, plan, renewal date, customer identifier and the last digits or brand of a payment method. We do not receive or store your full card number.

Technical and usage information

Device and browser information, approximate location derived from technical data, error logs, page and feature events, sign-in events, and security information. ZenRUN records this in its own systems. It is not used for advertising.

2. How we use information

• to create and manage your account;
• to prepare and publish weekly running coaching;
• to respond to check-ins, messages and support requests;
• to identify safety concerns and suggest appropriate professional advice;
• to manage memberships, payments, trials and billing;
• to keep the service secure and fix errors;
• to improve ZenRUN and understand how it is used;
• to meet legal, tax and accounting obligations; and
• to send service messages about your account or membership.

We do not sell your personal information. We do not use your health information for advertising.

3. Health information and consent

Some of the information you provide about injuries, pain, illness, pregnancy, recovery or medical advice is sensitive health information. We ask for your specific consent during onboarding before we collect and use that information for coaching.

By providing health or injury information and giving that consent, you agree that we may use it to provide coaching, adapt your running and identify when professional advice may be appropriate. You can withdraw consent at any time, but some coaching features may no longer work safely or accurately.

Relevant coaching context may be processed by our AI and technology providers as described in section 4. Health information may be transferred overseas where those providers operate. ZenRUN does not continuously monitor your health, physical condition or training activity between check-ins.

ZenRUN does not diagnose conditions or replace care from a doctor, physiotherapist or other qualified professional.

4. AI and service providers

We use trusted service providers to run ZenRUN, including:

• Supabase for authentication, database and file storage. Our main database is hosted in Sydney, Australia.
• OpenAI to help generate coaching guidance. Coaching context needed for the request is sent to the AI service. We configure the service not to store responses where that option is available.
• Stripe for payments, subscriptions and billing management.
• Cloudflare for website hosting, security and encrypted backup storage.
• Email delivery providers to send sign-in codes, account messages and service notices.
• Zenler where private coaching is arranged, delivered or billed separately.

These providers may process information outside Australia. Where information is sent overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles. Overseas locations may include the United States and other countries where our providers operate.

5. Analytics and cookies

ZenRUN uses essential storage to keep you signed in and to remember basic preferences. We also record limited usage and error information in our own systems to keep the service working and improve it. We do not use advertising cookies or sell data to data brokers.

Our analytics are designed to avoid storing your name, email address, message content or health details in event records.

6. How long we keep information

We keep account and coaching information while your account is active and for as long as needed to provide the service, resolve disputes and meet legal obligations.

Error and usage records are kept for up to 12 months. Payment and tax records may be kept for longer where required by law. Encrypted backups are kept for disaster recovery and are rotated over time, so deleted information may remain in backups for a limited period before it is overwritten.

7. Access, correction and deletion

You can ask to access or correct your personal information, or request deletion of your account and data, by emailingsupport@zenruncoach.com. You can also request account deletion from your Profile.

We will respond within a reasonable time. We may need to verify your identity. Some information may be retained where required for legal, tax, security or dispute purposes.

8. Security

We use access controls, authentication, encryption in transit, restricted administrative access and backups to protect personal information. No online service can guarantee complete security.

If a data breach occurs and is likely to result in serious harm, we will assess it and notify affected people and the Office of the Australian Information Commissioner where required by the Notifiable Data Breaches scheme.

9. Children

ZenRUN is intended for people aged 18 and over. We do not knowingly collect personal information from children.

10. Marketing

We may send service messages about your account, membership or coaching. We will only send promotional messages where permitted and will provide a way to opt out.

11. Changes to this policy

We may update this Privacy Policy. If a change is material, we will give reasonable notice on the website or by email.

12. Complaints and contact

Contact us first atsupport@zenruncoach.com if you have a privacy concern. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.